They charged for the adjustment but managed to do this as required.
However, I was able to contact via what's app and in fairness they did reply to emails, although they seemed to be standard responses. I read other reviews and that only made my anxiety worse! I wanted to make a change to one item in the order and it was incredibly frustrating not being able to talk to someone direct. So I ordered online from UK a large number of items (10 suits and 2 trousers) amounting to quite a large bill and immediately regreted as I hadn't ordered directly previously. Cautious initially but did deliver as expected